1. Introduction
At Med Plus Mart, we prioritize our customers’ satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
2. Returns
- You have [e.g., “30 calendar”] days to return an item from the date you received it.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- You must have the receipt or proof of purchase.
3. Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved:
- We will initiate a refund to your original payment method.
- You will receive the refund within a certain number of days, depending on your card issuer’s policies.
4. Shipping
- You will be responsible for paying your shipping costs for returning the item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from the refund.
5. Non-returnable Items
Certain items may be exempt from being returned. These might include:
- Perishable goods
- Health and personal care items
- Any item not in its original condition or damaged for reasons not due to our error
6. Exchanges
If you need to exchange a product due to defects or damages, please contact us within [e.g., “14 calendar”] days. We will provide instructions on the exchange process.
7. Cancellation
If you wish to cancel your order, please do so within [e.g., “24 hours”] of placing the order. If the order has already been shipped, you will need to return the product to get a refund.
8. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at:
Email: hello@medplusmart.com